ArcHabit & goal tracker · com.syntay.arc

Delete Your Account & Data

Last updated: 30 June 2026

You can delete your Arc account and all of its associated data at any time. The fastest way is from inside the app, but if you no longer have the app installed you can request deletion by email and we'll take care of it.

In short

Deleting your account erases your account and all the data linked to it — on your device and in the cloud.
The fastest route is in-app; an email request works if you can't open the app.
Your cloud copy is held for a short ~30-day grace period (so you can change your mind), then permanently purged.

How to request deletion

Option 1 — In the app (fastest)

Open Arc and go to Profile → Edit profile → Delete account. You'll be asked to confirm and re-authenticate, then your account and data are erased. This works while you're signed in and have the app installed.

Option 2 — By email

If you've uninstalled Arc or can't sign in, email us and we'll delete your account for you:

Email a deletion request

Please send it from the email address registered to your Arc account (or tell us that address) so we can verify the request. Use the subject Delete my Arc account. We action verified requests within 30 days and confirm by reply.

What gets deleted

Deleting your account removes all of the following — both the copy on your device and any copy stored in the cloud (if you ever turned on Cloud sync):

Category	What it includes
Account	Your sign-in account — email address and display name (Firebase Authentication)
Your habit content	Habits, goals, identity journeys, mood logs, identities, achievements, streaks and completion history
Cloud backup	The synced copy of the above stored under your user ID in Cloud Firestore
Accountability partner	Your shared profile snapshot, friend code, partner pairing and any encouragements
App data & settings	Preferences, notification settings, entitlement cache and your local session

Timing & what is kept

On your device: data is erased immediately when you delete your account in the app.
In the cloud: your data is marked for deletion and held for about 30 days, then permanently purged from our systems. The grace period exists only so you can recover the account by signing back in before it lapses; after it, the data is gone.
We don't keep your habit data beyond that grace period, and we don't sell or share it.
Purchases: any Arc Plus purchase/transaction records are held by Google Play under Google's own policies — we don't control or store your payment details. Manage subscriptions in the Play Store.

Contact

Questions about deleting your data, or need help with a request? Email contact@syntay.com.